Refund Policy

Thanks for supporting our programs! Here's how we handle refunds and cancellations.

Donations All donations are final and non-refundable. Because donations directly support our community programs and youth workshops, we're unable to issue refunds once a donation has been made. If a donation was made in error (e.g. duplicate transaction or incorrect amount), please reach out within 7 days and we'll review the request on a case-by-case basis.

Program & Workshop Fees For paid programs or workshops, refunds are available under the following conditions:

Cancellations made more than 7 days before the program start date are eligible for a full refund. Cancellations made within 7 days of the start date may be eligible for a partial refund or credit toward a future program, at our discretion. Once a program has begun, fees are non-refundable, though we're happy to discuss credit options if exceptional circumstances apply (illness, family emergency, etc.).

Program Cancellations on Our End If we need to cancel a session or program due to low enrolment, facilitator availability, or unforeseen circumstances, you'll receive a full refund or the option to transfer your registration to a future program.

How to Request a Refund Email us at [your email] with your name, the program or transaction details, and the reason for your request. We aim to respond within 5 business days.

gal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.